+1 800 VENOTINE
For general inquiries, boutique appointments, or direct phone orders with our specialists.
HELLO@VENOTINE.COM
We look forward to answering your online inquiries within 24 hours. Always at your disposal.
123 Luxury Avenue
Experience our signature collections and raw, sacred ingredients firsthand at our flagship boutiques.
Client Care
Frequently Asked Questions
Sourcing our rare ingredients, ordering custom compositions, or tracking your private shipment — explore common inquiries.
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Our virtual concierge and boutique services are available Monday through Saturday, from 9:00 AM to 8:00 PM CET. We are closed on major holidays, though our online store accepts orders internationally at all times.
Yes. Venotine offers fully insured premium shipping worldwide. Deliveries within the EU and GCC are typically completed within 2–4 business days. International deliveries to other regions generally take 5–7 business days.
We are delighted to offer bespoke fragrance consultation services at our flagship boutiques or virtually. Submit an inquiry through our contact form and select “Private Consultation” as the subject.
Due to the artisanal nature of our hand-polished crystal flacons and rare raw materials, we only accept returns on unopened, sealed products in their original packaging within 14 days of purchase. Complimentary sample vials are included so you may try the scent before opening.
Venotine is selective in its distribution to preserve the integrity of our craft. Premium galleries and high-end department boutiques may contact us for a partnership presentation with detailed information.